REFUND / CANCELLATION POLICY

policy posted April 6, 2020 – updated last on April 9th, 2021

TICKET BUYER CONFIDENCE

Simply stated, if the Darn Good Music Festival is cancelled with no reschedule date, you only need to request a refund and your base ticket price will be refunded in full. (Third-party fees are not considered part of your base ticket price.)

RAIN OR SHINE

Bad weather & natural disasters will not lead to ticket refunds.

ONLY REASON FOR A CANCELLATION

The event will only be considered to have been cancelled if more than fifty per cent of the performances are cancelled and the Festival is not rescheduled. In that case, the purchaser can apply for a refund. Refunds request must be submitted by logging into your user profile at My Account Support. All requests must be submitted by a date which is no later than (30) days from the date of public announcement of the cancellation.

To request a refund:

Create a new ticket here:

https://darngoodfestival.freshdesk.com

Include your order ID found here: https://tickets.darngoodfestival.com/my-account/orders/

include your name and email address and indicated if you have purchased the refund assurance.

Refunds take 7-10 days to process

Why do festivals not offer refunds generally

The short answer is: to be able to provide such a large scale event that requires months of planning (sometimes years, like ours) consumes a tremendous amount of resource and festivals have ZERO intention of ever cancelling. Your commitment to the ticket is the festivals commitment to you and in the extremely rare case of a reschedule, the festival will go the extra mile to make sure the next one is even better!